General
Some of your questions are answered below. For any further clarifications you can always contact us at +91 99626 77777 or email us at support@cliosilks.com
Yes, You can select the saree you like from our website and text, WhatsApp us at +91 99626 77777 or email us at support@cliosilks.com. Our team will get in touch with you if you wanna have a video call or any doubt regarding payments. Once the payment is complete we will ship the products.
No we don't have any hidden charges.
There are no taxes or shipping charges within India.
For international shipments the shipping charges will be calculated during checkout.
International shipping is free on orders above Rs 25,000.
Taxes or customs duty (if any) levied by countries outside India are as per their rules and regulations should be paid by the customers.
Yes, You can purchase a saree online and opt for instore pick up during checkout. Your saree will be packed and kept ready for pickup once the payment is complete.
Yes, We can gift wrap the saree for you at no extra cost.
Yes, You can WhatsApp us or Video Call us at +91 99626 77777 or email us at support@cliosilks.com for more pictures. We can send you more photos of the saree you want to buy and can even arrange a video call session and our salesperson will showcase the collections for you.
Payments
You can shop at www.cliosilks.com with confidence. We have partnered with Razorpay a leading payment gateway in India, to accept credit cards, debit cards and other payments safely and securely for our customers.
We we accept all types of credit cards and debit cards, Bank transfers, eWallets and cash on delivery within India.
Shipping Policy
We offer Free shipping within India on all purchases and free worldwide shipping on all orders over Rs 25,000.
Yes, We do international shipping. DHL is our international shipping partner.
Domestic shipments will take 2-3 days and International shipments will take 3-5 days to get delivered. International shipments may sometimes delay due to custom clearance in the destination country.
Import duties and taxes are collected in some destination countries for international shipments.This varies by country, In such event that a duty/charge is raised, the liability for payment of such duty is entirely upon the customer.
Returns and exchanges
All unworn items are eligible for returns within 10 days of delivery. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Incase of returns, You can email us at support@cliosilks.com and we will send you the address to which the product can be shipped back.
Yes, We are happy to reimburse the return shipping charges of the item if the item is returned due to damage. If the item is returned due to change of mind the return shipping charges will be paid by the customer.
